1. Q: Are you a factory? A: Yes, we are a factory, do custom service for metal craft.
2. Q: Do you custom items? A: Yes, we provide custom service, customers only need to provide high resolution logo/design/pics.
3. Q: Can I get product samples? A: Yes, of course. We charge you mold fee and freight and produce samples, then approve samples for starting mass production.
4. Q: Should I need to pay the mold cost again when we reorder next time? A: No, we'll keep each mold for 2 years, during this time you can re-order without mold fee.
5.Q: Order process? A: Choose product-send inquiry-finalize design and size-mold making-mass production-you got production.
6. Q: How can I get a tracking number of my order that has been shipped? A: Whenever your order is shipped, a shipping advice will be sent to you the same day with all the information concerning this shipment as well as the tracking number.